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BigOffers.co.uk return policy


For all returns you must be issued with an RMA (Returns Merchandise Authorisation) number from our customer services team. Any unsolicited returns without an RMA number may not be processed correctly so it is vital you contact us for an RMA number should you wish to make a return.

To request an RMA, please raise a ticket in your contact account area detailing the reason for request of return. Please include as much information as possible in the initial contact screen to help the process run more efficiently.

Return of unwanted goods


If you receive goods that you no longer wish to keep, you are legally entitled to return them so long as it is within 7 days of purchase. Items must be returned in the condition they were bought in. This is in accordance with your statutory rights and appropriate distance selling and consumer legislation.

To request an RMA for unwanted goods, please raise a ticket in your contact account area.

Returning damaged items

Please refer to our delivery information for information on how to sign for goods as unchecked. If an item is sent out and you discover it is damaged you need to raise a ticket in your login area and let us know within 30 days to request an RMA number for damages.

We may ask for photographic evidence of any damages.

Once you have contacted us with as much information as you can provide we will advise you as to our procedure.

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