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Contact us


If you`re looking to get in touch with us you`ve come to the right place! Please find all the necessary information based on the nature of your enquiry.


1. Order tracking
2. Product enquiries
3. Returns
4. Delivery information
5. Technical support
6. General customer services
7. Payment methods
8. Company information



Order tracking

If you have recently placed an order with us which has been sent via tracked couriers and would like to check the progress, please follow these steps;

1. Find the order that you wish to track and find your City Link reference number (should begin with the letters `EU`)
2.
Head over to the tracking website which can be found here
3.
Enter your consignment number

If the order is not in our courier`s network, the order may not have been despatched yet, in which case please contact our customer services team stating your BigOffers.co.uk order number (this will begin with `BS`).




Product enquiries

Our most popular topic in customer services are product enquiries; generally people asking if our bargains are for real! Alas, they are, but if you would like any further information on a product then please raise a product enquiry support ticket with our customer services team.



Returns policy

For all returns you must be issued with an RMA (Returns Merchandise Authorisation) number from our customer services team. Any unsolicited returns without an RMA number may not be processed correctly so it is vital you contact us for an RMA number should you wish to make a return.

To request an RMA, please raise a ticket in your contact account area detailing the reason for request of return. Please include as much information as possible in the initial contact screen to help the process run more efficiently.

Return of unwanted goods


If you receive goods that you no longer wish to keep, you are legally entitled to return them so long as it is within 7 days of purchase. Items must be returned in the condition they were bought in. This is in accordance with your statutory rights and appropriate distance selling and consumer legislation.

Returning damaged items

Please refer to our delivery information for advice on how to sign for goods as `unchecked` or `damaged`. If an item is sent out and you discover it is damaged you need to raise a ticket in your login area and let us know within 30 days to request an RMA number for damages.

We may ask for photographic evidence of any damages.

Once you have contacted us with as much information as you can provide we will advise you as to our procedure.




Delivery information

Please refer to our delivery information page which should answer any queries relating to delivery. If you still have any questions then please raise a support ticket with our customer services team.



Technical support

For all issues relating to your account, any bugs or errors you see in the website please raise a support ticket with our customer services team.



General customer services

If your enquiry does not fall under any of the other categories, you are not sure which category it falls under or you just want to say hi, you can get in touch with us by
raising a support ticket with our customer services team at any time.




Payment methods

We accept PayPal, PayPal Express and all major credit & debit card payments through our secure payment gateway, Sagepay.

Using third party secure, reliable and widely used payment gateways allows for a safe shopping environment.

For more information on what PayPal is, how you can benefit from their services and a short demo please visit our PayPal information pages.




Company information

BigOffers.co.uk is a trading name of Boffer Limited, a company registered in Scotland
under number SC296125. Our registered office is;



BigOffers.co.uk
Terston House
1 Hull Hill Road
Edinburgh Interchange
Edinburgh
EH28 8PH


Please note that all orders must be placed online through www.bigoffers.co.uk and we cannot accept orders by telephone. By placing your order online through BigOffers.co.uk, you will enjoy enhanced security and the ability to set up a registered account to allow for quicker future ordering. 



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